Introduction
Welcome to the SouthQuest Safaris website. Please review the following basic terms that govern your use of and purchase of products and services from our website. Please note that your use of our website constitutes your agreement to follow and be bound by those terms of use (hereinafter called the “Agreement”). The ”Agreement” is between you and SouthQuest Safaris and/or any SouthQuest Safaris subsidiary, collectively referred here as “SouthQuest”.
Innacuracy Disclaimer
From time to time there may be information on any SouthQuest website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
Intellectual Property Rights
All information – text, images, reviews, any downloadable files, and other information provided on our website – is copyright protected and its content and information cannot be used, duplicated, copied, linked or distributed in any way, unless written confirmation from SouthQuest has been granted.
We have obtained exclusive ownership of all rights, interests and title deeds, including the design of our online platforms, bearing our name and/or is (in)directly associated with us.
In case you wish to use information (whole and /or a part) of the above-mentioned, you require written confirmation from us – this includes as well translations of any kind. Any proven use of unlawfully actions or behavior that reflects the use of these intellectual property rights is considered a material infringement and may be held liable in accordance to the law of that respective country.
Force Majeur
During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of extreme weather conditions, natural disasters, park closures, fire, flooding, bankruptcy of a vendor, strikes and other labour disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.
Bookings
Please ensure you have read all the details and agree with the quotation received before booking. This includes the itinerary day by day, dates, number of guests and tour leaders, accommodations, room type, types of transport required, meal plan, weather factors related to the type of activity chosen and all services included and not included. Prices always exclude tips, laundry, visas, international flights (domestic flights are included only if required for you while quoting the program) and personal expenses. It is also important to understand the booking and cancellation rules (deposit, deadlines, fees and payment methods) that may vary depending on the destination selected. We will assume that you have verified and agree to all terms at the time we receive confirmation of holding services or reservations from your side.
Transportation
We make every effort to ensure that all vehicles used are in a comfortable and road worthy condition and adhere to the local government transport regulations. Passengers are liable for any damage caused to the vehicle that occurs through their interference with the vehicle.
Cancellations by You
If you or any guest in your group needs to cancel a booked trip with us we request that the cancellation be formalized by e-mail immediately. The cancellation rules specific to the contracted program will be applied but we are committed to always try to negotiate with suppliers some kind of refund to alleviate any fees. We strongly recommend purchasing travel insurance with coverage for unscheduled cancellations. Once the tour has started, no refunds will be applied for unused services.
Our Commitment to You
1. Registration
Check out the steps of SouthQuest booking:
- You send us a completed booking form
- You receive our response including invoice for deposit payment (if applied)
- You send us the deposit payment to confirm your booking
- You receive our confirmation and travel voucher
2. Our liability to you
We are responsible for ensuring that your travel arrangements are supplied as agreed before the booking. We take responsibility for the services that we provide as well as the services of our subcontractors. Exceptions are airlines accidents or delays, loss of luggage, or medical, force majeur and customs regulation, for which we cannot take responsibility. We are also responsible for identifying any foreseeable risks associated with your holiday. Adventure travel, by its very nature, may carry greater risks than other holidays. We will do what we can to alert you and your companions to such risks and take steps wherever possible to ameliorate against them.
3. If we change or cancel your trip
In the unlikely case that we have to make changes to your travel arrangements, we will notify you or your travel agent at the earliest possible date. We do reserve the right to make changes at any time due to circumstances which lie beyond our control. In the case of significant changes to your itinerary, you have the right to cancel your holiday and be fully refunded. If the changes increase the cost of your holiday, we will notify you and invoice after your acceptance of the difference in price. If the changes decrease the cost of your holiday we will also inform you and refund the difference.
4. The effect of price increases
The prices quoted on our website are correct at the time of publication. We reserve the right to change any of the prices, services or other particulars contained on our homepage at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into such contract and seek your prior agreement to the changes.
Your Commitment to Us
1. Participation
If you have chosen to travel by SouthQuest, you must follow our rules regarding deposit, balance payment, deadlines and information required according to each program. You and your companions will need to be in suitable physical condition to undertake the journey as set out in your chosen itinerary and become fully aware of the possible risks inherent in adventure/wildlife travel. You are responsible to paying for or providing for your own personal equipment, tips, airport taxes, visas, vaccination, additional food and drink, personal expenses, travel insurance, and any other activities or provisions not included in the program.
2. Documentation
You must ensure that your travel documents including passport and visas are in order and will remain valid for the entire length of your stay in each destination. We are able to give general advice on these matters but such requirements are subject to change and we cannot be held responsible if you do not check current requirements before your departure.
3. If you change your holiday
If you wish to change your travel arrangements in any way, after our confirmation invoice has been issued, for example, you choose a different departure date or change the hotel, we will do our best to accommodate these changes, but this may not always be possible. Please inform us about possible changes as early as possible. Any request to change your travel arrangements must be made in writing by the person who made the booking. If the cost of the trip which you had booked originally is higher than the cost of the new arrangement, the difference will be refunded discounted any bank fees. If the cost of the amended or new itinerary is higher than the original one, then the extra cost of the new travel arrangement will be invoiced.
4. If you have any complaint
If you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity. If a problem arises during your trip, it is important that you advise the Tour Guide, Leader and the suppliers in the first instance who will endeavor to put things right. If your complaint cannot be solved locally you should advise us within 14 days of returning to your home country, in writing, with all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot assume responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem.
5. Insurance
It is essential that all passengers are fully covered with reputable travel insurance cover before setting out on holiday. Insurance must cover cancellation or curtailment, personal accident, medical expenses, loss of effects, repatriation costs and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience.